Refunds Policy

Website: https://www.revlr.uk

Contact: info@revlr.uk

1. Eligibility for Refunds

To be eligible for a refund, products must be unopened, unused, and in their original packaging.
Refund requests must be made within the timeframes listed below:

UK & EU Customers: Within 14 days of delivery, in line with Consumer Contracts Regulations.
US Customers: Within 30 days of delivery.

Items returned that are opened, used, or not in resalable condition may not qualify for a refund.

2. How to Request a Refund

To start a refund request, please email us at info@revlr.uk with:

Your order number
The product(s) you wish to return
Reason for return

We will provide instructions for returning your product. Customers are responsible for return shipping costs unless the item was delivered incorrectly or is defective.

3. Processing Refunds

Refunds will be processed once we have received and inspected the returned items.
Approved refunds will be issued to the original payment method within 7–10 business days.
Original shipping charges are non-refundable unless the return is due to an error on our part.

4. Non-Refundable Items

Opened or partially used tea products.
Gift cards or promotional items.
Any item returned beyond the eligible timeframe.

5. Exchanges

We do not offer direct product exchanges. If you wish to order a different item, please request a refund for the original item (if eligible) and place a new order.

6. Contact Us

If you have any questions about our Refunds Policy or need help with your order, please contact us at:
📧 info@revlr.uk